Terms and Conditions of Membership

The following Terms and Conditions constitute the membership agreement (“the Agreement”) between Rocket UK Ltd, trading as The Rocket Marketing Group (“We or Us”), and the person whose name appears on the welcome letter (“You”). You are urged to read these Terms and Conditions of membership carefully and to communicate any questions that You may have to our Customer Experience Team on 01273 647938.

Membership Benefits

As a member of the vip members club, You are entitled to discounts and/or other benefits on products and services offered by participating providers (“Benefits”) as explained in the membership guide.

Membership Term

Telephone Sales you are agreeing to an initial free 21 day preview membership. Your annual membership will commence after the preview membership has ended. You have been charged a non-refundable postage charge for this preview membership of £0.98. This was notified to You when You agreed to take the preview membership and is confirmed in your welcome letter. Unless You notify Us that you do not wish to become a club member of vip members club within the 21 day preview period by writing to us or calling our Customer Experience Team on 01273 647938 (please see ‘Cancellation of Membership’ below), your club membership will be automatically extended for a further 12 months at a recurring transaction fee of £89.99. If We are unable to bill your specified billing source, You agree to provide an alternative billing source or pay Us by cheque. If We are unable to take full annual membership fee payment, we may decide to split this amount into smaller payments monthly or quarterly, over the course of your annual membership.

Renewal Membership

We will send You a letter reminding You of your membership renewal 21 days prior to your annual renewal date, explaining the renewal procedure and renewal membership cost. Unless You notify Us that You wish to terminate your membership before your renewal membership is due to renew, the renewal payment will be automatically charged to your original billing source. If We are unable to bill your specified billing source, You agree to provide an alternative billing source or pay Us by cheque. We reserve the right to increase or decrease the fee for membership effective upon renewal of your membership. For your cancellation rights, please see the Cancellation of Renewal Membership below.

Exclusive Member Offers

As a member, we will provide you with ongoing and additional benefits as part of your annual membership and we may on occasion introduce you to exclusive member offers where there is a charge for participation. Exclusive member offers will vary in cost, but will not exceed £24.99. We will send you an introduction letter to any exclusive member offer 21 days prior to any fee being taken in respect of these. Unless you notify us that you do not want to receive this offer a recurring transaction payment will be automatically taken from your original billing source and your exclusive member offer will be dispatched to the address registered with us. If You would prefer not to receive future exclusive member offers, please call your Customer Experience Team on 01273 647938.

Disclaimer of Liability

You agree that We are not responsible or liable for any of the Benefits provided by participating providers and if You have any claims relating to any of these Benefits, You will only claim directly against the providers of the Benefit. Any such claim will be subject to and governed by the provider’s terms and conditions which You should read carefully. WE MAKE NO WARRANTIES EXPRESSED OR IMPLIED, INCLUDING THE WARRANTY OF SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO ANY OF THE MEMBERSHIP BENEFITS OR RELATED INFORMATION PROVIDED TO YOU. ROCKET UK LTD’S LIABILITY SHALL NOT EXCEED YOUR CURRENT MEMBERSHIP FEE AND UNDER NO CIRCUMSTANCES SHALL ROCKET UK LTD BE LIABLE TO YOU FOR INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES. These terms do not affect those of your statutory rights. We reserve the right to eliminate, add, change and substitute Benefits and participating providers without notice to You. We assume no responsibility for the payment of, or contribution to, any use or sales tax, which taxing authorities may impose, and such taxes, to the extent, shall remain your sole responsibility or that of the provider of the Benefits, as the case may be.

Entire Agreement

This Agreement contains all of the Terms and Conditions of membership, and representations, promises or agreements concerning the membership not included in this Agreement shall not be effective or enforceable. If any of the terms of this Agreement shall become invalid or unenforceable, the remaining terms shall not be affected.

Governing Law

This Agreement shall be governed by and construed in accordance with English law, and both You and Us accept the exclusive jurisdiction of the English courts.

Use of Your Personal Information and Data Protection

In the interest of keeping You informed and up to date about our products and services, We may occasionally forward information to You regarding specific Rocket Marketing Group products and promotions that are related to your Membership. If You would prefer not to receive information of this kind, please write to Us or call your Customer Experience Team on 01273 647938. We will respond to your request within 21 days and confirm that your details have been updated.

Cancellation of Preview Membership

To cancel your preview membership, please call the Customer Experience Team on 01273 647938 or write to Us at the address below. We will cancel your preview membership and refund the annual membership fee if applicable. PLEASE NOTE that no refund will be given if your membership has reached 31 days or if any of the member rewards have been used. These rights are in addition to your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Cancellation of Renewal Membership

If You wish to cancel before day one of your renewal membership please call the Customer Experience Team on 01273 647938. If You wish to cancel your renewal membership between day one and 21 of your renewal date please call the Customer Expereince Team on 01273 647938. We will cancel your renewal membership and refund the annual membership fee if applicable. PLEASE NOTE that no refund will be given after the 21 day period has expired or if any of the Member Rewards have been used. These rights are in addition to your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Registered in England No. 429 44 00. VAT No. 782 513 620.

Registered Address: Mocatta House, Trafalgar Place, Brighton, BN1 4DU